VLE Management & Development
I’ve worked with Moodle since around 2017 — initially as a teacher, handling daily tasks like uploading materials and structuring content for learners and then taking on a more advanced role as Moodle administrator at the Sino-British College, an institution with around 2,000 students.
In this role, I’ve provided helpdesk support for staff across multiple departments, resolving issues related to enrolments, gradebooks, course access, and completion tracking. I’ve also developed internal documentation to reduce duplication and improve support processes.
In addition to this day-to-day work, I’ve delivered a number of higher-level projects to improve reporting and institutional oversight.
Dashboard Reporting for Managers
Class attendance was tracked through the institution’s VLE, but data could only be viewed at the level of individual students or classes. There was no easy way to view trends by module, school, or cohort. I created custom SQL reports using the Configurable Reports plugin and added them to the Moodle dashboard, giving Heads of School, the Academic Co-ordinator, and the Executive Dean direct access to live attendance summaries. This involved researching Moodle’s database structure in detail to identify the relevant tables and joins.
College-wide Feedback Surveys
To support regular, structured feedback from students across the college, I led the rollout of a centralised survey system. While some surveys were developed by the Academic Coordinator, I also authored several myself to support specific programme needs. Moodle’s built-in tools lacked the flexibility we needed — especially around conditional logic and question branching — so I installed and configured the Questionnaire plugin. This gave staff the ability to design more sophisticated surveys aligned with their academic goals. I trained academic and admin staff in creating, deploying, and managing surveys. I also wrote a user guide to support independent use and ran sessions on how to export and interpret the results, helping departments incorporate student feedback into practical decisions.
Attendance, Enrolments, and Cohort Syncing
I manage enrolment workflows and cohort syncing, ensuring students are added accurately and kept up to date across partner programs. I’ve supported staff in setting up custom attendance tracking methods using Moodle’s native tools and plugins.
Custom Scales & Engagement Tracking
I created site-wide custom scales to track student engagement across courses and designed reports to monitor their use. These scales are now embedded in multiple programs and aligned with academic and pastoral support frameworks.